Complaints Poicy
At NZ Security Training ( A part of Tree House), we are committed to providing the best possible service to everyone. We value all feedback and complaints as we see it as an important way to improve what we do. If you have a concern or complaint, please let us know as soon as possible using the process below. We’ll do our best to resolve the issue fairly.
Making a complaint
Step one: Speak with your Tutor
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Step two: Speak with the Site Manager & submit a formal complaint in writing
to studentcomplaints@solomongroup.ac.nz if not resolved
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Step three: Contact the CEO (sarah.riches@aspire2.ac.nz)
You can contact NZQA complaints at any time if you feel we have not resolved your complaint through our internal process. Information on how to make a complaint can be found on the NZQA website here.
Support
Should you need support to talk to us about a complaint, you can bring a support person along with you, this could be anyone you feel comfortable with. If you’d like a support person, but don’t have one, our campuses have student representatives that can support you (educational services only) or we can put you in touch with external agencies that can advocate on your behalf (all participants). Talk to our staff about how to access this help.
We aim to resolve all complaints within 15 days of a formal complaint being lodged.